TERMS & CONDITIONS

PARAGON PILATES MEMBERSHIP TERMS AND CONDITIONS

Last updated: July 2026

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1. INTERPRETATION
In the Terms and Conditions, the following definitions apply: 
1.1    Member (“you”): the person purchasing a membership from the Company.
1.2    Company (‘we’ or “us”): Paragon Pilates Studio, Knutsford Rd, Chelford, Macclesfield SK11 9BB
1.3    Membership: the supply of Classes 
1.4    Membership Fees: the fees paid in advance.

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2. MEMBERSHIP
2.1 Subject to condition 2.2 when a person has signed to agree to the terms and conditions, they become a Member. 
2.2 We reserve the right to accept or decline membership applications at our discretion.
2.3 The Company reserves the right to expel, suspend for a specific period or refuse to renew the Membership of any Member whose conduct is or may, in the Company’s reasonable opinion, be injurious to the character of the Company, or which amounts to a breach of the Terms and Conditions, or where such expulsion is otherwise in the interests of the other Members of the Company.  Any Members so expelled will forthwith cease to be a Member of the Company and will not be entitled to any refund for any period during which the membership is suspended. 
2.4 The Member must complete a health screening form and notify the Company of any physical and/or medical limitations that may affect their ability to participate. 
2.5 It is the responsibility of the Member to check with their GP or other health care professional as to their medical readiness to participate.
2.6 The Company reserves the right to refuse access to classes if the health of a Member may be endangered.
2.7 You (the Member) agree that you are voluntarily participating in the classes with the risk that there may be personal injury or illness arising from such participation.
2.8 You (the Member) agree to adhere to Paragon Pilates Class Etiquette as advised on our website.  If you do not do so, we reserve the right to require you to leave the class.  
 
3. FEES AND PAYMENT
3.1 Membership fees must be paid in accordance with the Terms and Conditions irrespective of whether the Member attends the classes.  No refund is given for non-attendance. 
3.2 Monthly Membership Fees are calculated based on 49 weeks of the year with the cost spread out equally over 12 months.  This allows for 3 weeks of closure throughout the year (exact dates will be confirmed no later than 1 month prior to closure dates). 
3.3 The monthly recurring fees are made in advance by direct debit on the original purchase date, each month. 

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4. REFUNDS AND CANCELLATIONS 
4.1 Membership can be cancelled by giving 30 days' notice from your payment date in writing, through our class booking system or via email. Once in receipt, the Company will notify the Member of the final payment date.  
4.2 Where notice to cancel the Membership is received outside of condition 4.1, the Membership will be terminated one month from the next payment date.  The next payment will still be charged, and no fees paid in that time will be refunded. 
4.3 Memberships can be suspended for up to 60 days if serious injury, illness (doctor's note must be provided), redundancy from employment or long-term travel (2 months or more) occurs. 
4.4 No refunds will be made unless a class is cancelled by the Company and no alternative is offered.  
4.5 Refunds are not payable if Members simply change their mind or choose not to attend.

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5. LATE CANCELLATIONS AND CATCH-UP CLASSES
5.1 A minimum 24-hours’ notice must be given before the cancellation of a class(es), to be entitled to a catch-up class(es).  You must cancel your class via our class booking system. 
5.2 Where less than 24-hours’ notice is given or the Member fails to attend, class(es) will be lost, and no refund(s) will be made.
5.3 Where less than 24-hours’ notice is given or the Member fails to attend due to an undeniably unavoidable circumstance (determined on a case-by-case basis), the Company, at its sole discretion, may issue a catch-up class. 
5.4 Where notice is given in line with condition 5.1, Members will be entitled to catch-up classes, where spaces in other classes allow. 
5.5 All entitled catch-up classes must be taken within 4 weeks of the original cancelled class date.  Any catch-up class(es) not taken within 4 weeks will be lost and no refund(s) will be made. 

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6. GENERAL
6.1 The Company reserves the right to vary and revoke the Terms and Conditions from time to time which it may consider necessary or desirable for the regulation of the affairs of the Company and the conduct of Members.  Any such changes will be notified to Members and, until revoked are and will be binding for Members.
6.2 The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the courts of England and Wales.  

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​PRIVACY POLICY​

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We are committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it and your rights regarding your personal data.​

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Last updated: July 2026

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At Paragon Pilates, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your personal data.

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Who We Are

Paragon Pilates is a Pilates studio based in Chelford, Cheshire.

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If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Email: info@paragon-pilates.co.uk

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What Information We Collect

Depending on how you interact with us, we may collect the following information:

• Name

• Email address

• Telephone number

• Postal address (where applicable)

• Information submitted through our contact or enquiry forms

• Health and medical information relevant to your participation in Pilates classes

• Booking and attendance information

• Payment information (processed securely through our payment providers – we do not store your payment card details)

 

How We Use Your Information

We use your personal information to:

• Respond to your enquiries

• Manage your class bookings and memberships

• Provide Pilates classes, private sessions and related services

• Ensure classes can be adapted safely to meet your individual needs

• Contact you regarding bookings, appointments or timetable changes

• Send important service updates

• Comply with our legal obligations

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Where you have given your consent, we may also send you occasional marketing emails or updates about Paragon Pilates. You can unsubscribe from these communications at any time.

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How We Store Your Information

We take appropriate measures to keep your personal information secure and only retain it for as long as necessary to provide our services or meet our legal obligations.

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Our website is hosted by Wix, and bookings may be managed through third-party providers such as TeamUp. These providers have their own privacy and security policies governing the information they process on our behalf.

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Sharing Your Information

We never sell your personal information.

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We may share your information with trusted third-party providers where necessary to operate our business, including website hosting, booking software and payment processing. These providers only process your information where required to deliver their services.

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We may also disclose your information where required to do so by law.

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Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information where appropriate

• Request that we restrict or stop certain types of processing

• Withdraw your consent where processing is based on consent

 

If you would like to exercise any of these rights, please contact us using the details above.

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Cookies

Our website uses cookies to help it function correctly and improve your browsing experience. Where required, we will ask for your consent before placing non-essential cookies on your device.

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You can manage or disable cookies at any time through your browser settings.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be published on this page together with the revised "Last updated" date.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@paragon-pilates.co.uk